Privacy Policy

Our approach to privacy

Faded Society respects your privacy. This policy explains how we handle personal information connected with the Faded Society website and our customer communications.

Information we may collect

This website does not currently include accounts, online bookings, contact forms or payment processing. If you contact us by phone, email, social media or in person, we may collect the information you choose to give us, such as your name, contact details and the details of your enquiry or booking.

Our web-hosting provider may also automatically collect limited technical information when you visit the site, such as your IP address, browser type, pages requested and the date and time of your visit. This information helps operate, secure and troubleshoot the website.

How we use information

We may use personal information to respond to enquiries, arrange or manage appointments, provide our services, maintain customer records, improve the website and meet legal obligations. We do not sell personal information.

Third-party services

The website uses Google Fonts and Cloudflare-hosted website scripts. When you use the Get Directions link, you are taken to Google Maps. These services may process technical information such as your IP address or device information under their own privacy policies. We do not control their practices.

Cookies and analytics

Faded Society does not currently use its own advertising pixels, analytics tools or non-essential cookies on this website. Third-party services may use their own technologies in line with their own policies.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purpose it was collected, or where required by law.

Access, correction and complaints

You can ask to access or correct personal information we hold about you, or make a privacy complaint, by writing to Faded Society at 3 Selandra Blvd, Clyde North VIC 3978. Please include enough detail for us to identify and respond to your request. We will review and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Updates to this policy

We may update this policy when our website, services or privacy practices change. The current version will always be available on this page.